Home›FAQ

Frequently Asked Questions

Everything you need to know about our services, payments, orders and how the panel works.

Q

What is ClickNova SMM?

ClickNova SMM is an SMM panel in Bangladesh. From one account you can order likes, followers, views, comments and more for Facebook, Instagram, TikTok, YouTube, Telegram and other platforms, at reseller prices. You can also buy TikTok coins.

Q

How do I add funds to my account?

Go to the Add Funds page and pay with bKash, Nagad, Rocket or Binance. The payment is added to your balance automatically once it is confirmed. If you have any payment problem, contact our support with your transaction ID.

Q

How do I place an order?

Create a free account, add funds, then open New Order. Choose the category and service, paste the link of your post, page or profile, enter the quantity and press Submit. You can follow the progress on the Orders page.

Q

Do you need my password?

No. We never ask for the password of your social media account. Our services only need a public link or username. Make sure the account or post is public before you order.

Q

How fast will my order start?

Every service shows its start time and speed in the service name or description. Most orders start automatically within minutes, but the speed can change depending on the platform and the size of the order.

Q

What is Partial status?

Partial means we could deliver only part of your order, and the money for the undelivered part is returned to your account balance. Example: you order 10,000 followers for 100 and we can deliver only 9,000 — the order is marked "Partial" and 10 (the price of the 1,000 undelivered) is returned to your balance.

Q

What happens if my order is canceled?

If an order is canceled, the full amount is returned to your account balance automatically, and you can use it for a new order.

Q

What is refill, and why is the Cancel or Refill button not working?

Some services come with a refill guarantee: if the count drops within the refill period, you can press Refill on the Orders page and we refill it. The Cancel and Refill buttons send a request to the provider — they do not work instantly. Sometimes it is too late to stop an order, and sometimes an order does not need a refill yet.

Q

What is Drip Feed?

Drip Feed lets you place the same order several times automatically, with a gap between each run. Example: you want 1,000 likes on a post, but 100 likes every 30 minutes. Enter Quantity: 100, Runs: 10 and Interval: 30 (the interval is in minutes; for every hour, enter 60).

Never order more than the maximum quantity of the service, and never set the interval shorter than the service's start time.

Q

Does Drip Feed work with Mass Order or the API?

No. Drip Feed works only with single orders placed from the New Order page.

Q

How do I use Mass Order?

Write one order per line: the service ID, then |, then the link, then |, then the quantity. You can find the service ID on the Services page.

Example — 1,000 followers (service ID 187) for 3 accounts:

187|abcd|1000
187|asdf|1000
187|qwer|1000

Q

Can I resell your services or get my own SMM panel?

Yes. You can get your own Child Panel with your own name and prices, or connect your website or panel to us through our API.

Q

Can I get a discount?

Yes, we can offer special prices for big buyers and regular resellers. Please open a support ticket or message us on WhatsApp to discuss your volume.

Q

How do I get a YouTube comment link?

Find the time next to the username above the comment (for example "3 days ago"), right-click it and choose "Copy link address". The link looks like https://www.youtube.com/watch?v=12345&lc=a1b21etc instead of only the video link. To check it, paste it in your browser — the comment will be shown highlighted.

Q

What is "Instagram Mentions", and how do I use it?

A mention is when someone is tagged with @ under a post (for example @abcde), so that person gets a notification. With Instagram Mentions [User Followers], you enter the link of your post and the username of an account — we then mention that account's followers under your post.

Q

When should I order live stream views?

Order right after the live stream starts, or a few seconds before it starts. Do not order long before the stream begins.

Q

What is "Instagram Saves", and what does it do?

A save is when someone saves a post with the save button next to the like button. Many saves on a post greatly increase its reach and impressions.

Q

How do I contact support?

Message us on WhatsApp (24/7), open a support ticket from your account, or see all options on our Contact page.

Still have a question?Our support team is here for you 24/7.